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MyScomis launches today 🚀 

We’re so pleased to announce the launch of MyScomis today to all Scomis’ customers.  

MyScomis is our Service Desk’s self-service customer portal, and it is live and ready for our customers to use right away. 

What is MyScomis?

MyScomis is an online portal from our award-winning Service Desk. It gives  customers direct access, and the ability to search, the Service Desk’s knowledge bank for the very first time. 

The Service Desk’s knowledge bank is an intuitive library of articles that helps Scomis’ customers quickly find answers to their queries and questions there and then. 

MyScomis doesn’t replace calls to our Service Desk. However, when it comes to written queries, it is much more efficient than by email or via the Scomis website. This is because MyScomis helps you specify a query, which means we can respond with the right information straightaway.

How do I get access the MyScomis self-service customer portal?  

All Scomis customers can use MyScomis. If you’re not a customer and would like to look around, please get in touch. 

All Scomis customers will already have received an email from the Service Desk with their unique username, password and instructions to access MyScomis. So every customer now has instant access to the customer portal and all its benefits 24/7/365*. If you can’t find your login details email scomis@devon.gov.uk 

MyScomis helps deliver our key customer promises

The Service Desk has designed MyScomis to improve how time-efficiently we log and solve your queries, because solving as many queries as possible on first contact is one of our most important promises.

Here are some examples of how our service will improve as a result of MyScomis: 

  • For customers who prefer to email their queries, it improves the process for them, which we know has been frustrating. MyScomis will gives cues that help define the issue, so we can respond to queries much more efficiently. 
  • MyScomis opens up direct access to our knowledge bank, so customers will quickly and easily find answers to their queries – on any device, anytime, anywhere.  
  • MyScomis gives customers access to log unlimited cases 24 hours a day, 7 days a week, 365* days of the year. 

Feedback on the MyScomis pilot has shown us that this extra contact channel will significantly enhance customers’ experience of our service.

*Our data tells us that 106 customers logged into our Hosted Application Service alone on Christmas Day and Boxing Day 2020.