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Our Performance

As openness and honesty are fundamental cornerstones of our approach, we publish our most recent reports here on our website so that you can have visibility of how we are measuring up against our targets. 

We also share our results with our Education User Groups and are accountable to them for explaining any variances and for demonstrating that we have improvement plans in place.  Individual customer reports are also available through Account Review meetings so that you can assess how we are performing within your school or multi academy trust. 

Service Reports

These reports are updated every six months and provide an overview of how our key services are performing against our targets:

Scomis Education Service Report

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Scomis Education Key Performance Indicators

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Customer Experience Survey

Upon closure of a service desk incident, customers are asked to tell us about their experience - we know that from a customer perspective we are only as good as our last call! The report below provides further details.

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Customer Satisfaction

An Annual Satisfaction Survey is sent to all Scomis customers to complete, this is an opportunity for us to make improvements and changes following feedback we receive from you. The most recent Satisfaction Report can be found below.

Scomis Education Annual Customer Satisfaction Report

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Customer Feedback Report:

The report below provides a summary of the complaints, compliments, and suggestions we have received from customers in our latest reporting period.

Customer Feedback Report

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Contact us to give feedback