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Our Performance

As openness and honesty are fundamental cornerstones of our approach, we publish our most recent reports here on our website so that you can have visibility of how we are measuring up against our targets. 

We also share our results with our Education User Groups and are accountable to them for explaining any variances and for demonstrating that we have improvement plans in place.  Individual customer reports are also available through Account Review meetings so that you can assess how we are performing within your school or multi academy trust. 

Service Reports

These reports are updated every six months and provide an overview of how our key services are performing against our targets:

Scomis Education Service Report

Download here

Scomis Education Key Performance Indicators

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Customer Experience Survey

Upon closure of a service desk incident, customers are asked to tell us about their experience - we know that from a customer perspective we are only as good as our last call! The report below provides further details.

Download here

Customer Complaints Report:

The report below provides a summary of the complaints we have received from customers in our last reporting period.

Customer Complaints Report

Download here
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