As openness and honesty are fundamental cornerstones of our approach, we publish our most recent reports here on our website so that you can have visibility of how we are measuring up against our targets.
We also share our results with our Education User Groups and are accountable to them for explaining any variances and for demonstrating that we have improvement plans in place. Individual customer reports are also available through Account Review meetings so that you can assess how we are performing within your school or multi academy trust.
These reports are updated every six months and provide an overview of how our key services are performing against our targets:
An Annual Satisfaction Survey is sent to all Scomis customers to complete, this is an opportunity for us to make improvements and changes following feedback we receive from you. The most recent Satisfaction Report can be found below.
Customer Feedback Report:
The report below provides a summary of the complaints, compliments, and suggestions we have received from customers in our latest reporting period.