We are committed to focusing on the needs of our customers and to using your feedback to improve our services. We recognise the right of our customers to make a complaint, compliment or suggestion about our services and actively encourage you to do so.
How to give feedback
There are a number of ways in which you can give feedback including:
By telephone: 01392 385300
By email: firstname.lastname@example.org
At your account review meeting
By rating your experience when we close your call
By writing to us at: Scomis Service Performance, Great Moor House, Bittern Road, Sowton, Exeter, Devon. EX2 7NL
By completing the feedback form on the link below
Scomis Education Customer Service Stats
Our Customer Service Stats can be found here.
Scomis Education Customer Service Feedback January 2023
Our Customer Feedback from January 2023 can be found here.
Customer Service Standards and Policies
Scomis Education Customer Service Standards
Our Customer Service Standards can be found below. These standards are reviewed annually with our customers
Scomis Education Customer Feedback Policy
Our Customer Feedback Policy below outlines our complaints process and gives details of when we will respond to your feedback