MyScomis: Our new world leading Service Management Tool
We are making improvements to our systems to further enhance your support experience and we are delighted to let you know that MyScomis, our new world leading, cloud-based Service Management tool, went live on 18th November.
We would like to remind you how this will affect you:
- When you contact us, we log your call in our system and email you to let you know the relevant reference number. This email now comes from MyScomis and the content of the email is slightly different with a new style reference number.
- Note that our email address has not changed and is still firstname.lastname@example.org
- Just prior to the implementation date we migrated any open support cases to the new system. So, if you have an open case with us, we have assigned a new reference to your call. The style of the call reference number has changed to a 7-digit number with no letters.
To have a smooth transition to take your support call by phone, email or MyScomis, we are moving to named accounts which require a unique email address for each person. This means that each person will have unique account details to log into the self-service portal and will enable us to comply more fully with the current General Data Protection Regulations (GDPR). For many of our customers, we already hold this information, however, there are some where this is not the case for everybody logging calls with us. We will therefore be contacting you if we do not hold this information for you or some of your colleagues.
We are also taking this opportunity to understand your role within your school so that we can improve our communications to you by ensuring you receive information that is of most relevance. So, when we contact you, we will ask you about these details as well.
Also, for those of you who use our hosted applications service (normally for access to SIMS), you will on occasion see a prompt during the logon process to validate your email address and to indicate your marketing preferences. We would be grateful if you could take this opportunity to do so. If you see the prompt but do not have time to respond, then we have provided the option to skip this up to 10 times. Thank you for your co-operation.
At Scomis, we constantly strive to improve our customer service and to do so your feedback is very important to us. If you have any comments or questions, then please let us know. You can contact us on 01392 385300 or email email@example.com.