Every month we receive feedback from our customers, which feeds Scomis’ continuous improvement. Scomis is a learning organisation, and we value and act upon the insights our customers take time to share with us.
Here’s a summary of July 2023’s customer feedback.
How Scomis gathers feedback
We send a follow-up email when we resolve any customer issue. An issue might be, for example, a request for training, logging an issue, or a quick “Help, how do I…?” The email asks each customer to send us their feedback on the service they have received from Scomis.
Customers are asked for two pieces of easy-to-give feedback to help us continuously learn and improve. Firstly, a structured rating. Customers are asked to select from Gold Star (Excellent), Green Light (Good), Yellow Light (Average), or Red Light (Poor). Secondly, any comment they’d like to share in their own words.
Scomis customer satisfaction target is 95%. As you can see here, our customers rated us at 99% for June 2023.
93.9% of the feedback was rated as Gold Star and 4.9% as Green Light.
Hearing what our Scomis customers say
We’re there with the help our customers need, and our customer feedback supports this. We will continue to offer top-level support and continue to improve throughout 2023.
Here is a selection of written feedback, verbatim, with thanks to all our customers and especially those who have take the time to rate Scomis’ service and write down their views for us.
A selection of compliments from our customers during July
|· Excellent Service as always.|
|· Excellent thank you|
|· As always Fab friendly reliable service Many thanks|
|· Brilliant as always, thank you for your help. Have a lovely Summer|
|· Useful and quickly resolved|
|· Solution focussed|
|· The analyst was brilliant!|
|· Thank you 🙂|
|· The analyst is AMAZING!!!!!!! was super duper helpful with everything and resolved my issue super speedy and helped with other bits too – THANK YOU so so much|
|· The analyst was brilliant and a great help.|
|· I was not only very impressed with their skills and knowledge but also with her helpful and can do attitude. Thank you, you made my day much much easier 🙂|
|· Amazing as always especially at the end of the day. Thank you a comfort to know help isn’t far away|
|· Excellent service today. Many thanks|
|· The analyst was super-helpful, and explained everything to me and let ME do it myself. So hopefully, I know what to do in future? Thank you.|
|· Excellent knowledge|
|· Always really great help. Thank you 🙂|
|· The analyst was great at helping me with some label merging issues – Thank you!|
|· The analyst was extremely helpful and lovely attitude|
|· The analyst was very kind and generous with her time. I know I have achieved what was required of me – Thank you!|
|· Very helpful and pleasant to deal with.|
|· The analyst was really helpful and sorted my queries effectively and quickly. He sent the promised information immediately. Thank you.|
|· Incredibly helpful, thank you.|
|· Scomis staff are always very helpful.|
|· Thank you!|
|· Such a LOVELY helpful Lady – THANK YOU!!!|
|· Positive staff attitude and friendly.|