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Every month we receive feedback from our customers, which feeds Scomis’ continuous improvement. Scomis is a learning organisation, and we value and act upon the insights our customers take time to share with us.

Here’s a summary of June 2023’s customer feedback.

How Scomis gathers feedback

We send a follow-up email when we resolve any customer issue. An issue might be, for example, a request for training, logging an issue, or a quick “Help, how do I…?” The email asks each customer to send us their feedback on the service they have received from Scomis.

Customers are asked for two pieces of easy-to-give feedback to help us continuously learn and improve. Firstly, a structured rating. Customers are asked to select from Gold Star (Excellent), Green Light (Good), Yellow Light (Average), or Red Light (Poor). Secondly, any comment they’d like to share in their own words.

Customer ratings

Scomis customer satisfaction target is 95%. As you can see here, our customers rated us at 99% for June 2023.

94.6% of the feedback was rated as Gold Star and 4.1% as Green Light.

A pie chart illustrating the feedback responses for June 2023

Hearing what our Scomis customers say

We’re there with the help our customers need, and our customer feedback supports this. We will continue to offer top-level support and continue to improve throughout 2023.

Here is a selection of written feedback, verbatim, with thanks to all our customers and especially those who have take the time to rate Scomis’ service and write down their views for us.

A selection of compliments from our customers during June

Gold Star Both analysts are extremely knowledgeable, great team.
Gold Star Helpful and sorted quickly.
Gold Star Very patient and helpful service 🙂
Gold Star And attitude. And speed of solution. Thank You 🙂
Gold Star Friendly efficient service
Gold Star Excellent as always
Gold Star excellant help as always, thank you
Gold Star Excellent response and really helpful and knowledgeable. Thank you so much!
Gold Star Amazing!
Gold Star excellent
Gold Star Thank you
Gold Star The member of staff was extremely helpful and also sent me an email with extra useful information in it. Many thanks!
Gold Star Excellent help as always.
Gold Star Great service as always 🙂
Gold Star The ticket was quickly resolved with patience and clear instructions.  Excellent service again
Gold Star Quick efficient response as always.
Gold Star My enquiry was dealt with very quickly and the process was explained perfectly
Gold Star The analyst was kind, friendly and helpful.
Gold Star Very helpful and knowledgable – thank you
Gold Star Excellent
Gold Star The analyst provided great assistance and followed up with email
Gold Star You are a SUPERSTAR!!!!!!  the moment you started to speak just put me at ease straight away – THANK YOU for your wonderful calm manner and for being so VERY helpful
Gold Star Very knowledgeable staff