Every month we receive feedback from our customers, which feeds Scomis’ continuous improvement. Scomis is a learning organisation, and we value and act upon the insights our customers take time to share with us.
How Scomis gathers feedback
We send a follow-up email when we resolve any customer issue. An issue might be, for example, a request for training, logging an issue, or a quick “Help, how do I…?” The email asks each customer to send us their feedback on the service they have received from Scomis.
Customers are asked for two pieces of easy-to-give feedback to help us continuously learn and improve. Firstly, a structured rating. Customers are asked to select from Gold Star (Excellent), Green Light (Good), Yellow Light (Average), or Red Light (Poor). Secondly, any comment they’d like to share in their own words.
Customer ratings
Scomis customer satisfaction target is 95%. As you can see here, our customers rated us at 99% for March 2023.
91% of the feedback was rated as Gold Star and 8% as Green Light.
Hearing what our Scomis customers say
We’re there with the help our customers need, and our customer feedback supports this. We will continue to offer top-level support and continue to improve throughout 2023.
Here is a selection of written feedback, verbatim, with thanks to all our customers and especially those who have take the time to rate Scomis’ service and write down their views for us.
A selection of compliments from our customers during March
Gold Star Excellent and understanding staff member
Gold Star The analyst was really helpful and patient. Very much appreciated.
Gold Star But “all of the above” apply, really.
Gold Star Many thanks for sorting us out 🙂
Gold Star The Analyst was very helpful in assisting to resolve our problem keeping me up to date with her investigations and calling me as arranged.
Gold Star As always the analyst was fantastic!
Gold Star Yesterday I was helped by an extremely helpful member of staff and today the same one! Excellent staff skills but also attitude! Thank you
Gold Star The service provided by you all is 1st class. Thank you so much.
Gold Star Thank you for your help.
Gold Star Excellent
Gold Star The analyst was very helpful and informative and helped find a quick resolution
Gold Star Professional and polite and assisted with our query. Thank you!
Gold Star The analyst was super helpful as always
Gold Star Very friendly and helpful, had excellent knowledge, and the issue was resolved speedily.
Gold Star Gentleman was patient and helpful and explained clearly what he was doing. Also gave helpful hints on what I can do in the future to save time. Thank you!
Gold Star Really helpful and knew exactly what was needed to be done to help me.
Gold Star Excellent and helpful advice – thank you
Gold Star Scomis Staff attitude
Gold Star Staff member also very pleasant
Gold Star Quickly resolved
Gold Star It wasn’t just his skills it was his attitude and resilience to resolving our issue.
Gold Star All of the above. Excellent service
Gold Star Always helpful, thank you.
Gold Star Thank you
Gold Star Your staff are always lovely, friendly, polite, knowledgeable and helpful
Gold Star Very speedy and helpful response. Thank you
Gold Star Quick response and resolution – clear information given
Gold Star Quickly understood the issue and explained what the issue was and how it would be resolved.
Gold Star Quick response and always helpful. Thank you.
Gold Star Fantastic thanks!
Gold Star Brilliant service as usual.
Gold Star Excellent knowledge base, polite and helpful
Gold Star Very thorough support, thank you.