Skip to main content

Every month we receive feedback from our customers, which feeds Scomis’ continuous improvement. Scomis is a learning organisation, and we value and act upon the insights our customers take time to share with us.

How Scomis gathers feedback

We send a follow-up email when we resolve any customer issue. An issue might be, for example, a request for training, logging an issue, or a quick “Help, how do I…?” The email asks each customer to send us their feedback on the service they have received from Scomis.

Customers are asked for two pieces of easy-to-give feedback to help us continuously learn and improve. Firstly, a structured rating. Customers are asked to select from Gold Star (Excellent), Green Light (Good), Yellow Light (Average), or Red Light (Poor). Secondly, any comment they’d like to share in their own words.

Customer ratings

Scomis customer satisfaction target is 95%. As you can see here, our customers rated us at 99% for March 2023.

91% of the feedback was rated as Gold Star and 8% as Green Light.

Hearing what our Scomis customers say

We’re there with the help our customers need, and our customer feedback supports this. We will continue to offer top-level support and continue to improve throughout 2023.

Here is a selection of written feedback, verbatim, with thanks to all our customers and especially those who have take the time to rate Scomis’ service and write down their views for us.

A selection of compliments from our customers during March

Gold Star         Excellent and understanding staff member

Gold Star         The analyst was really helpful and patient. Very much appreciated.

Gold Star         But “all of the above” apply, really.

Gold Star         Many thanks for sorting us out 🙂

Gold Star         The Analyst was very helpful in assisting to resolve our problem keeping me up to date with her investigations and calling me as arranged.

Gold Star         As always the analyst was fantastic!

Gold Star         Yesterday I was helped by an extremely helpful member of staff and today the same one! Excellent staff skills but also attitude! Thank you

Gold Star         The service provided by you all is 1st class. Thank you so much.

Gold Star         Thank you for your help.

Gold Star         Excellent

Gold Star         The analyst was very helpful and informative and helped find a quick resolution

Gold Star         Professional and polite and assisted with our query. Thank you!

Gold Star         The analyst was super helpful as always

Gold Star         Very friendly and helpful, had excellent knowledge, and the issue was resolved speedily.

Gold Star         Gentleman was patient and helpful and explained clearly what he was doing. Also gave helpful hints on what I can do in the future to save time. Thank you!

Gold Star         Really helpful and knew exactly what was needed to be done to help me.

Gold Star         Excellent and helpful advice – thank you

Gold Star         Scomis Staff attitude

Gold Star         Staff member also very pleasant

Gold Star         Quickly resolved

Gold Star         It wasn’t just his skills it was his attitude and resilience to resolving our issue.

Gold Star         All of the above. Excellent service

Gold Star         Always helpful, thank you.

Gold Star         Thank you

Gold Star         Your staff are always lovely, friendly, polite, knowledgeable and helpful

Gold Star         Very speedy and helpful response.  Thank you

Gold Star         Quick response and resolution – clear information given

Gold Star         Quickly understood the issue and explained what the issue was and how it would be resolved.

Gold Star         Quick response and always helpful. Thank you.

Gold Star         Fantastic thanks!

Gold Star         Brilliant service as usual.

Gold Star         Excellent knowledge base, polite and helpful

Gold Star         Very thorough support, thank you.