Hello and welcome to this special edition Scomis Newsletter! In this week’s edition we’re focussing on how we can help support you and your school.
Logging Cases including Known Issues – MIS & Finance
The Scomis Service Desk offers assistance and support for schools facing issues or “How Do I?” queries. Schools are encouraged to log every case with Scomis, no matter what the problem concerns, including known issues.
If it’s a known issue that Scomis are already aware of, should I still contact the Service Desk?
Yes please! For every known issue, Scomis records and tracks it by linking the case to a problem, which will automatically provide updates, workarounds, and resolutions via email to anyone that logs a case. This process also enables Scomis to assess the impact on customers and supports ongoing system improvements.
How will you know about known issues?
For email notification on latest issues click on subscribe via our Scomis Service Status page.
Get in touch with our Service Desk by emailing scomis@devon.gov.uk or call 01392 385300.
MyScomis Portal
My Scomis is a communication channel for logging cases to our Service Desk. Our portal can quickly and efficiently address your query by allowing you to provide detailed information, attach screenshots, and include relevant details.
All Scomis customers have instant, 24/7 access to the customer portal. If you need your login details, email scomis@devon.gov.uk .
Additionally, you can still call us directly or send an email to reach our team during opening hours. We are committed to providing support through various channels to meet your needs.
Remote online support
Remote online support is available to all Customers from the Scomis Service Desk via a remote link to your device to provide support to attempt to solve Customer problems with the supported software and technical infrastructure as detailed in our FAQ.
Arbor Partner Access
Arbor has created a “Partner Admin” role in your MIS, specifically for the Scomis team to use. This means we’ll be able to diagnose and resolve issues more quickly for you, with no need to “remote in” or be listed as a member of staff on your system.
We’ll need your permission to use this Admin role on your site and Arbor have made a few changes to their Terms and Conditions, which you can read here.
If you are uncertain whether this has been set up, please contact Scomis. We can verify the current setup and make any necessary adjustments to ensure an improved experience with Scomis.
Scomis Support Accounts Bromcom
As part of the setup for Scomis supporting Bromcom MIS and Finance system, a support account was created and added to your user list. Sometimes support accounts have been disabled or removed from your systems as part of your housekeeping, possibly due to uncertainty over their purpose. Keeping these accounts active is important for us to provide effective support and service.
Scomis has established an account to monitor, maintain, and support your Bromcom MIS and Finance systems. In accordance with your SLA terms, this account must remain accessible. Scomis will only access your data with consent from authorised school representatives.
For consistency and clarity, these accounts will be renamed to Scomis Support. These accounts should not have additional security restrictions as their passwords comply with Devon County Council policy and are accessible to authorised users with a comprehensive audit trail.
If you have any queries, issues or just want to get in touch, you can contact our Service Desk by emailing scomis@devon.gov.uk or call 01392 385300.