Hello and welcome to a special edition Scomis Newsletter to assist you as we begin the new academic year. This newsletter contains FAQs on End of Year Procedures, Getting Started in your MIS, Arbor Partner Access, Remote Online Support, and DTSApps/UNIT4.
As always, if you have any questions or issues, you can get in touch with our Service Desk at scomis@devon.gov.uk or 01392 385300.
End Of Year Procedures
First of all, a reminder for schools to have completed all their end of year procedures, please see Arbor and Bromcom guidance below for more information. Often issues in your MIS can relate to not all steps being completed with the end of year procedures.
End of Year Procedures 2025
Getting Started in the New Academic Year
We also have FAQ’s below relating to the New Academic Year.
Bromcom
Updating Confirmed Pay Award 25/26 in Bromcom
With the announcement that the NJC 2025/26 pay award has been accepted schools should add the pay award in Bromcom by following the FAQ below and steps provided for confirmed pay awards.
Arbor
Arbor Partner Access
Arbor has created a “Partner Admin” role in your MIS, specifically for the Scomis team to use. This means we’ll be able to diagnose and resolve issues more quickly for you, with no need to “remote in” or be listed as a member of staff on your system.
We’ll need your permission to use this Admin role on your site and Arbor have made a few changes to their Terms and Conditions, which you can read here.
If you are uncertain whether this has been set up, please contact Scomis. We can verify the current setup and make any necessary adjustments to ensure an improved experience with Scomis.
GoToResolve – The importance of Remote Online Support
Remote online support is available to all Customers from the Scomis Service Desk via a remote link to your device to provide support to attempt to solve Customer problems with the supported software and technical infrastructure as detailed in our FAQ.
DTSApps/UNIT4 (Devon only)
Over the summer we have been busy making improvements in DTSApps.
These changes will help improve the accuracy and improve the payments flow to Unit4 as many payments were failing.
When you log into DTSApps please take a moment to read the “What’s New in DTSApps” in the school details as this details how to handle invoice validation and rejection plus new information you will need to process invoice payments.
Improvements uploading petty cash are currently in testing phase with pilot schools and will be released soon.
