Our Performance

Scomis have developed a number of targets and Key Performance Indicators (KPI’s)  to monitor how well we perform against our objectives.  These are used by the Scomis management team to help provide the best service possible.

We monitor our performance on a termly basis, updating the figures on our website to show how we are measuring up to our targets.  Please click on the links below to view the most recent reports and for a description of the targets Scomis work to which have been agreed by the  Scomis User Groups.

Spring 2017 Scomis Service Report

Scomis Whole Year Service Report 2016-17

Description of KPI Targets and Measures

Customer Satisfaction

At Scomis we want our customers to be delighted with the service they receive from us at every contact.  This may be on a training course, a telephone conversation with a member of Scomis staff, a visit by a technician, trainer or consultant or at an event organised by Scomis such as one of our termly user groups.

To measure satisfaction we ask our customers to complete surveys following one of the key contacts mentioned above.  The responses given are analysed carefully, changes are made where appropriate and feedback is given to staff based entirely on the information given by our customers.  An Annual Satisfaction Survey is sent to all Scomis customers to complete, this is an opportunity for us to make improvements and changes following feedback we receive from you.

All of this data is collated annually into a Satisfaction Report, the most recent of which can be found below.

Customer Satisfaction Report 2016 – 2017