Case Studies

Customer Service Excellence Award

Following an assessment in July 2018, we have proudly maintained the Cabinet Office Customer Service Excellence Award which aims to bring professional, high-level customer service concepts into common currency with staff and is based around ensuring customer satisfaction with every aspect of the service.

“Scomis presented a comprehensive suite of robust and persuasive evidence that identified an organisation which is continuously improving, striving to be the best, winning new business and delivering quality services. Scomis clearly demonstrated that it has approached customer care very positively.” CSE Assessor, August 2018

 

Capita SIMS Accreditation

In November 2017 Scomis again achieved a prestigious accreditation from Capita for “Quality SIMS support services”.

"Congratulations for successfully completing your Capita SIMS Accreditation; your overall scores indicate you offer Good Value for Money and a Very Good Level of Service.  The majority of all scores are in the Very Good range for which your team should be extremely proud.  Please accept Capita’s thanks for the quality of service you are offering, which is certainly appreciated by your schools"  James Tattershall, Project Manager Capita SIMS

Scomis wins prestigious Bett Award for "ICT Service and Support"

In 2016 we were delighted to announce that Scomis has won a BETT (British Educational, Training and Technology) Award in the ICT Service and Support category, beating seven other finalists. Watch the video and read all about it here.

Endorsement

During 2018 the value of our advice was further endorsed by the following invitations:

  • To contribute to the Government’s Parliamentary Review 2018/19 as an 'exemplar of best practice'.
  • To deliver a keynote speech, ‘Empower, Collaborate and Succeed’ at the 2018 Capita National User Group.
  • To run workshops at events run by Associations such as regional School Business Leader’s and Head Teacher groups.
  • To write articles as an ISBL Approved Partner for The Voice, ISBLs’ termly national magazine.

Here’s what some of Our Customers have to say about our services


Our highly responsive Education Service Desk provides a single point of contact for all incidents adding value to customers through our in-depth knowledge of the SIMS suite of products:

"Your service desk is amazing, and they have a sense of humour.  They can detect when panic is rising and just ask to take control (of my system).  We’ve been live for 2 weeks and problems are solved there and then.  There is a determination to get it sorted where our previous provider would have said we’ll come back to you (usually a few days later).  This was really disruptive – not only do we need the answer there and then, we had to drop everything when they eventually called us back”.

Caroline Harris, Wrington Church of England Primary School, N.Somerset.

 

Penrice Academy, a new customer to Scomis, undertook a SIMS Audit to understand whether their MIS was being utilised effectively.  Training was delivered to address the gaps and senior leaders at the school have reported demonstrable benefits:

"Attendance issues meetings are now taking less time and have freed up precious teaching time of 2.5 hours a week. We are now able to highlight attendance issues the same day!"2

"The medical team are now able to run useful reports on vulnerable students, saving masses of time"

"You have saved me hours every day, we can’t wait to get you back to do another session"

 

St Boniface’s Catholic College asked Scomis to discuss how they might improve their ICT Strategy.  The School was looking to make radical changes from the way it was currently being delivered.  After a thorough scoping plan Scomis put in place IT solutions to deliver the college’s complex requirements.  Read the full story here St Boniface College

“Scomis have provided excellent support throughout the process of changing both the information system and the network.”

Mr Tim Baines, Assistant Headteacher

“The installation, training and support from Scomis ensured that we could confidently approach deadlines for all aspects of the system.  The speed with which the servers were changed and so many work stations and laptops were built was impressive. As a College we are also very grateful for your input, advice and help during this transition.  It is a major step forward for the College.  This project has been a major part of my working life over the past 6 months and has taken up a large chunk of time.  With limited resources within school to support this, your assistance and unwavering commitment to help is much appreciated.”

Kerry Snell, Business Manager, Plymouth High School

Scomis have been working with this school for a number of years.  We are responsible for implementing their full ICT requirements including advice and training, hardware, software and remote working:

“From humble beginnings Scomis has grown to become an exemplar of ICT excellence.  Under the skilful guidance of Debbie Foweraker the company has become truly supportive and approachable having proactively procured a genuine understanding of its customer needs.  The Scomis organisation is an eclectic mix of polite, knowledgeable and engaging experts who invariably offer a timely ‘fix’ or invoke an effective escalation procedure.  In short Scomis is a highly motivated and cohesive team of genuinely dedicated individuals who deliver a cost effective and exceptional ICT service to schools, academies and colleges.”

Paul Reynard, Business Manager

Sir James Smith’s School, Cornwall

‘I would recommend Scomis to any school. The level of support and expertise is fantastic! They have been instrumental in transforming our school to one that used SIMS for the basics into a ‘heavy’ SIMS user, contributing to our school improvement. The Scomis Desktop provides our classroom teachers with access to students’ data securely, safely, anytime and anywhere from any device.

"We wouldn’t be without SIMS now because Scomis has shown us how to use it, thereby improving student outcomes and saving staff time!"

Michelle Baccus, Finance Director

The First Federation Trust, Devon

"When we converted to a MAT, becoming an academy was completely alien to us. The support from Scomis was fantastic. We couldn’t have achieved what we did without them. Their Hosted Application Service for SIMS makes my job a lot easier, from my desk I have access to each school’s database."

Carol Chapman, Chief Operating Officer

North Somerset Council

"I would like to take this opportunity to put in writing my thanks to Scomis for the work you have done with our schools so far. This has been one of the most positive outcomes to a procurement processes I have undertaken with our schools, and both myself and the schools appreciate the difference you are making. Every school that I have talked to about Scomis has mentioned what an improvement it has been over their previous support with particular praise for the helpdesk."

Laurence Marsh, Schools Liaison Officer

Oxfordshire Schools

In 2013, Oxfordshire County Council reviewed their preferred MIS supplier and despite their recommendation of RM Integris, more than 40% of Oxfordshire schools decided to stay with Capita SIMS.  123ICT’s position has always been to offer schools impartial advice and after careful consideration we decided to select Scomis as our SIMS hosting and support partner. A large proportion of those schools wishing to stay with SIMS followed 123ICT’s advice and selected Scomis as their SIMS provider.

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