Customer Service Excellence Award
Following an assessment in July 2016, we have proudly maintained the Cabinet Office Customer Service Excellence Award which aims to bring professional, high-level customer service concepts into common currency with staff and is based around ensuring customer satisfaction with every aspect of the service.
“Many policies and frameworks that demonstrate Scomis puts the customer at the heart of all business activities are still considered to be exemplars for the Council. Scomis is committed to using CSE as a development tool for providing excellence in customer service and members of staff recognise that the further development of insight into customer group needs will be critical in terms of any corporate changes and future business growth.” Mary Allen G4S CSE Assessor.
Capita SIMS Accreditation
In April 2013 Scomis again achieved a prestigious accreditation from Capita for “Quality SIMS support services”.
As part of the accreditation process we ask schools to comment on the service provided. A very significant number of schools took the time to compliment the quality and value of the service. One school’s comment was “We are extremely pleased with the quality of service from Scomis. We’ve found all aspects to be outstanding. Schools are very high pressure environments and the computer management system is essential to their smooth running. Scomis is clearly delivering!” Phil Neal Managing Director of Capita Education.
Scomis wins prestigious Bett Award for “ICT Service and Support”
We are delighted to announce that Scomis has won a BETT (British Educational, Training and Technology) Award in the ICT Service and Support category, beating seven other finalists. Watch the video and read all about it here.
Here’s what some of our customers have to say about our services:
St Boniface’s Catholic College
St Boniface’s Catholic College, Plymouth, asked Scomis to discuss how they might improve their ICT Strategy. The School was looking to make radical changes from the way it was currently being delivered. After a thorough scoping plan Scomis put in place IT solutions to deliver the college’s complex requirements.
“Scomis have provided excellent support throughout the process of changing both the information system and the network.” Mr Tim Baines, Assistant Headteacher
“The installation, training and support from Scomis ensured that we could confidently approach deadlines for all aspects of the system. The speed with which the servers were changed and so many work stations and laptops were built was impressive. As a College we are also very grateful for your input, advice and help during this transition. It is a major step forward for the College. This project has been a major part of my working life over the past 6 months and has taken up a large chunk of time. With limited resources within school to support this, your assistance and unwavering commitment to help is much appreciated.” Kerry Snell, Business Manager
Read the full story here St Boniface College
Plymouth High School
Scomis have been working with Plymouth High School for a number of years. We are responsible for implementing their full ICT requirements including advice and training, hardware, software and remote working.
“From humble beginnings Scomis has grown to become an exemplar of ICT excellence. Under the skilful guidance of Debbie Foweraker and Nicky England, the company has become truly supportive and approachable having proactively procured a genuine understanding of its customer needs. The Scomis organisation is an eclectic mix of polite, knowledgeable and engaging experts who invariably offer a timely ‘fix’ or invoke an effective escalation procedure. In short Scomis is a highly motivated and cohesive team of genuinely dedicated individuals who deliver a cost effective and exceptional ICT service to schools, academies and colleges.” Paul Reynard, Business Manager
“I would like to take this opportunity to express my thanks on behalf of Lipson Co-operative Academy for the continuing high quality support that the Scomis team delivers to our school.” Adam Hodgess, Learning Technology Manager
In 2013, Oxfordshire County Council reviewed their preferred MIS supplier and despite their recommendation of RM Integris, more than 40% of Oxfordshire schools decided to stay with Capita SIMS. 123ICT’s position has always been to offer schools impartial advice and after careful consideration we decided to select Scomis as our SIMS hosting and support partner. A large proportion of those schools wishing to stay with SIMS followed 123ICT’s advice and selected Scomis as their SIMS provider.
“I’d like to formally thank everyone at Scomis for the magnificent improvements to the quality of data in the Capita One system.” Sue Clarke, Head of DCC Education and Learning